Delivery OptionsFREE Delivery – When your order value is over £25.00Delivery is expected to be 1-3 Working Days Via Royal Mail 1st Class or Courier depending on the weight and value of your order and the delivery address.
UK Express Delivery – £2.95Delivery is expected to be 1-3 Working Days Via Royal Mail 1st Class or Courier depending on the weight and value of your order and the delivery address.
Next Day Delivery - £5.95Next working day (delivery between 07:30 – 17:30) via Courier or Royal Mail Special Delivery depending on the weight and value of your order and the delivery address. All orders placed before 12.00pm with our Next Day Delivery service are dispatched the same day subject to stock availability and mandatory security checks.
Saturday DeliveryIf your order is urgent or for a special occasion and you must have it delivered on Saturday we will be happy to provide a quote for you, please
contact us.
Europe and Rest of the World Delivery
We are happy to provide a quote for delivery anywhere in the world, the price of delivery depends upon the weight and value of the order and the delivery address so if there is something you simply cannot resist contact us at Delivery@TheDiscoveryStore.co.uk or call us on 0044 1723 617001 and we will be happy to help. Please Note: International call costs will vary depending on country and service provider.
Orders are dispatched by Royal Mail or by Courier. Please note: We aim to despatch all orders received before 12.00 hrs (GMT) on the same day. Orders placed after 12.00 hrs (GMT) will be classed as the following day. For orders received after 12.00 hrs (GMT) on a Friday, the next working day means dispatch on Monday. All orders are subject to stock availability and mandatory security checks. Please, ensure that your specified delivery address is somewhere where we will reliably be able to deliver and, if required, obtain a signature. e.g. Your place of work or a friendly neighbour. Whilst we will make every effort to deliver within the time stated, occasionally due to circumstances outside our control and also during busy and seasonal times of the year your order may be delayed. Please ensure you place your order with enough time to prevent any loss or disappointment resulting from delayed delivery time, as we will not be liable for any loss caused to you by late delivery.
Royal Mail
If no-one is available to accept the delivery and it will not fit through your letterbox a card should be left to advise where the parcel is, it may be left with a neighbour or returned to the depot. The card will give the option to either have the parcel redelivered or advise where it can be collected from. If no action is taken after 18 days the parcel will be returned to us. Whilst Royal Mail usually arrive within 1-3 days, Royal Mail stipulate that only items still not delivered after 15 working days can be officially classified as lost. Please allow 10 working days after the expected arrival date of your order before contacting us.
Please enter any additional delivery instructions in the box provided once you click the checkout button.
Delivery options by Royal Mail include all UK postcodes in England, Wales, Northern Ireland and mainland Scotland and the Highlands. Scottish Islands may be subject to additional delivery time.
Courier
Our couriers deliver between the hours of 07:30 – 17:30.
Deliveries will require a signature, if a signature cannot be obtained they will attempt to deliver the order and obtain a signature from, an alternative address close to the delivery address. If successful they will leave a card giving you the details of the address to which the order has been delivered. If no-one is available to accept the delivery either to the delivery or, a nearby address the Courier will attempt to deliver again the next day.
Delivery options by Courier include all Mainland UK postcodes in England, Wales, and mainland Scotland.
You can track your order online at
www.city-link.co.uk/ using the tracking number included in your dispatch confirmation email. To report Non Delivery of your order you must notify us in writing within 2 working days from the expected delivery date giving full details of the circumstances. Failure to notify us within the specified time may invalidate your claim.
Channel Islands, Northern Ireland, Scottish Highlands and IslandsWe can dispatch orders to off shore locations and the Highlands using Royal Mail 1st Class Post. Please
contact us for a quote.