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Discovery News
Returns Policy
How to Return Goods
You may return goods within 30 days and we will replace, exchange or provide a full refund. You are responsible for ensuring the product is safely returned to us, we suggest that you use a secure delivery method that requires a signature upon receipt and provides you with a proof of posting. For all returns, except where the item is faulty, you will be required to arrange and fund the return of the goods to us. In order for us to deal with your return efficiently please enclose your full contact details and advise us whether you require a replacement, refund or an exchange. This does not affect your statutory rights.
Return parcels should be addressed to:
Returns Dept.
Discovery Online Ltd
Randall House
Barrys Lane
Scarborough
YO12 4HA.
Faulty products
We take care to select and package your goods to ensure they arrive in good condition. If your product arrives in poor condition or is defective in any way please contact us and we will advise the returns procedure. You are responsible for ensuring the product is safely returned to us, we suggest that you use a secure delivery method that requires a signature upon receipt and provides you with a proof of posting. Please forward a copy of the receipt and we will be pleased to refund the cost of postage. This does not affect your statutory rights.
Damaged
Before signing to accept your delivery we strongly recommend that you check your order as you will be signing to confirm all is in good condition. If the goods arrive damaged you must notify us in writing (fax or email is acceptable) within 2 working days giving full details of the circumstances. Failure to notify us within the specified time may invalidate your claim.
You may return goods within 30 days and we will replace, exchange or provide a full refund. You are responsible for ensuring the product is safely returned to us, we suggest that you use a secure delivery method that requires a signature upon receipt and provides you with a proof of posting. For all returns, except where the item is faulty, you will be required to arrange and fund the return of the goods to us. In order for us to deal with your return efficiently please enclose your full contact details and advise us whether you require a replacement, refund or an exchange. This does not affect your statutory rights.
Return parcels should be addressed to:
Returns Dept.
Discovery Online Ltd
Randall House
Barrys Lane
Scarborough
YO12 4HA.
Faulty products
We take care to select and package your goods to ensure they arrive in good condition. If your product arrives in poor condition or is defective in any way please contact us and we will advise the returns procedure. You are responsible for ensuring the product is safely returned to us, we suggest that you use a secure delivery method that requires a signature upon receipt and provides you with a proof of posting. Please forward a copy of the receipt and we will be pleased to refund the cost of postage. This does not affect your statutory rights.
Damaged
Before signing to accept your delivery we strongly recommend that you check your order as you will be signing to confirm all is in good condition. If the goods arrive damaged you must notify us in writing (fax or email is acceptable) within 2 working days giving full details of the circumstances. Failure to notify us within the specified time may invalidate your claim.
