• Free Delivery Over £40

Returns

No-Fuss Returns

Our no-fuss returns policy is so kind! We offer free returns on everything and a 30-day money back guarantee. Just return your goods within the 30-day slot and we’ll happily replace, refund or exchange them for you right away.

Please could you kindly ensure that the product is safely returned to us in a re-saleable condition, this includes all of its original packaging and anything that the item came with (like manuals, controllers etc). Please also make sure that you grab a proof of postage when you’re returning your item, this is a free receipt from the post office and it covers you in case of any loss or damage on its way back to us. Many thanks in advance!

Returns Process

Whether your item has arrived damaged or faulty, or you’ve simply changed your mind, please follow the Returns Process below:

  1. Contact us within 30 days of receipt of your order at Returns@TheDiscoveryStore.co.uk or call us on 020 3588 1050 with you name, order number and details of why you would like to return your order.
  2. We will then send you a returns form which you must fill in. Be sure to remember to send the returns form back to us with your item(s).
  3. Attach the Free Returns Label from the returns form to your parcel.
  4. Take your parcel to your local Post Office and send it back to us absolutely free. Don't forget to ask for your free proof of postage receipt from the Post Office to cover you in case of any loss or damage on its ways back to us.
  5. When we receive your return at our head office we will arrange you replacement, exchange or refund right away.

Returns FAQ's

I want to return my item

We understand that sometimes you just change your mind or it wasn’t quite as you expected, we’re only human! If you wish to return your item(s), please follow the Returns Process below. Please return your item(s) within the 30-day slot and we will happily offer a refund, replacement or exchange for your item(s). You’ll be happy to know that we offer FREE Returns on all of our products.

My item has arrived damaged

We do our very best to ensure that your parcels arrive safely and in superb condition. Sometimes though, accidents do happen. If your product(s) does arrive in poor condition in any way, please follow our Returns Process below. Please return your item(s) to us within the 30-day slot and we will offer a refund, replacement or exchange for you as a matter of urgency. We also offer FREE Returns on all of our item(s) so it will cost you absolutely nothing to send it back.

My item is faulty

In the unlikely event that your item arrives with a fault, please follow our Returns Process below. Please return your item(s) to us within the 30-day slot and we will act immediately to organise a refund, replacement or exchange for you. We will also supply you with our FREE Returns label, so it won’t cost you a penny to send it back to us.