The Business - Discovery Online Ltd
This website: http://www.thediscoverystore.co.uk/ URL is operated by Discovery Online Ltd and we want to clarify our service offer to you so you can enjoy shopping with us. By placing an order you will be deemed to have read, understood and agreed to these Terms and Conditions. Please note that these Terms & Conditions may be subject to change without notice from time to time and we recommend that you read them each time you place an order. If you have any questions, please go to the contact us page.
Registered Address/Head Office - Discovery Online Ltd, Randall House, Barrys Lane, Scarborough, YO12 4HA.
Registered Number - 07365625
Vat No. - GB 129 0573 16.
Placing an Order/Contract to Purchase
By placing an order on this website, www.thedisoverystore.co.uk, you are making an offer to purchase goods, please check your order prior to completing the checkout process. Upon receipt of your order we will email you an order confirmation including details of the products you have ordered. If we are unable to accept your order for any reason we will advise you as soon as possible. We may be unable to accept your order –
- if we cannot obtain authorisation for your payment.
- where products are unavailable.
- where there have been errors in the pricing or description.
- if you do not meet any of the eligibility criteria as detailed on the website.
Once your order has been processed we will email you a despatch confirmation. Acceptance of your order and the completion of the contract between you and Discovery Online Limited will take place when the goods have been despatched.
Pricing Policy/Availability of Goods
The prices are inclusive of VAT at the appropriate rate where applicable. If your delivery address is outside the UK, there may be import duties and taxes levied when the shipment reaches your country. Any such additional charges must be paid by you. Customs policies and practices vary widely from country to country so we recommend that you contact your local customs office for information on policies in the country relevant to you. We monitor our prices and information carefully; however prices and availability of goods may be subject to change without notice. We reserve the right to withdraw or amend the details and price of a product at any time. We will not be liable to you or any third party due to any changes as noted above whether or not that product has been sold.
Discovery Online Ltd uses a secure payment system operated by Sagepay. Payment can be made using credit or debit cards or via your PayPal account. Payment will be debited and cleared from your account before your order is despatched. You confirm that the payment method, credit, debit card or PayPal account that you use is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non-delivery. If we feel it necessary to carry out additional security checks we may request proof of ID such as a driving licence or utility bill before accepting your order.
From time to time www.thedisoverystore.co.uk will tender promotions in various forms including but not limited to discounts, a sale, special offers, free delivery, multi buys. Please note that only one such promotion may be redeemed per transaction unless otherwise stated.
- Gift Vouchers can be redeemed on TheDiscoveryStore.co.uk only and must be redeemed within 1 year of the date of issue.
- Gift Vouchers can be used to purchase any items along with any applicable delivery charges.
- If the value of the order exceeds that of the Gift Voucher, the balance can be paid by credit or debit card, or via PayPal.
- Unused Gift Voucher balances will remain on the recipients voucher until 1 year after the date of issue of the voucher, any balance not redeemed after this date will expire.
- Gift Vouchers cannot be used to pay for Gift Vouchers.
- Gift Vouchers cannot be applied to an order that has already been placed at TheDiscoveryStore.co.uk.
- Gift Vouchers cannot be exchanged for cash and are not transferable and cannot be re-assigned.
- General Terms & Conditions apply.
If no-one is available to accept the delivery and it will not fit through your letterbox a card should be left to advise where the parcel is, it may be left with a neighbour or returned to the depot. The card will give the option to either have the parcel redelivered or advise where it can be collected from. If no action is taken after 18 days the parcel will be returned to us. Whilst Royal Mail usually arrive within 1-5 days, Royal Mail stipulate that only items still not delivered after 15 working days can be officially classified as lost. Please allow 10 working days after the expected arrival date of your order before contacting us. Please enter any additional delivery instructions in the box provided once you click the checkout button.
Delivery options by Royal Mail include all UK postcodes in England, Wales, Northern Ireland and mainland Scotland and the Highlands. Scottish Islands may be subject to additional delivery time.
Our couriers deliver between the hours of 07:30 – 17:30. Deliveries will require a signature, if a signature cannot be obtained they will attempt to deliver the order and obtain a signature from an alternative address close to the delivery address. If successful they will leave a card giving you the details of the address to which the order has been delivered. If no-one is available to accept the delivery either to the delivery address or a nearby address the Courier will attempt to deliver again the next working day. Delivery options by Courier include all Mainland UK postcodes in England, Wales, and mainland Scotland.
You can track your order online using the information included in your dispatch confirmation email. To report Non Delivery of your order you must notify us in writing within 2 working days from the expected delivery date giving full details of the circumstances. Failure to notify us within the specified time may invalidate your claim.
You may cancel your order for any reason provided that you notify us in writing (fax or email is acceptable) no longer than 7 working days after the day you receive your order. If your order has been despatched you will be required to return the order to us and you will be responsible for the cost. We suggest that you use a secure delivery method that requires a signature upon receipt and provides you with a proof of posting. Upon receipt of the returned goods a refund, including the original delivery charge, will be credited within 30 days to the facility used to place the order. To cancel your order please contact us. You will become the owner of the goods you have ordered once they have been delivered to you and they will be held at your own risk. You have a statutory duty to take reasonable care of goods whilst held in your possession and until such time as returned goods are received by us. Please ensure that any goods being returned are packaged appropriately. We will not be liable for any loss or destruction of goods, once delivered to you. None of these terms and conditions affects your statutory rights as a consumer.
We take care to select and package your goods to ensure they arrive in good condition. If your product arrives in poor condition or is defective in any way please contact us and we will advise the returns procedure. You are responsible for ensuring the product is safely returned to us, we suggest that you use a secure delivery method that requires a signature upon receipt and provides you with a proof of posting. Please forward a copy of the receipt and we will be pleased to refund the cost of postage. This does not affect your statutory rights.
Before signing to accept your delivery we strongly recommend that you check your order as you will be signing to confirm all is in good condition. If the goods arrive damaged you must notify us in writing (fax or email is acceptable) within 2 working days giving full details of the circumstances. Please note: even if the loss or damage is noted on the delivery/consignment note or electronic device you will still need to notify us in writing and keep the goods and the packaging available for inspection by the courier. Failure to notify us within the specified time may invalidate your claim.
How to Return Goods
You may return goods within 30 days and we will replace, exchange or provide a full refund. You are responsible for ensuring the product is safely returned to us, we suggest that you use a secure delivery method that requires a signature upon receipt and provides you with a proof of posting. For all returns, except where the item is faulty, you will be required to arrange and fund the return of the goods to us. In order for us to deal with your return efficiently please enclose your full contact details and advise us whether you require a replacement, refund or an exchange. This does not affect your statutory rights. Return parcels should be addressed to:
Unit 5-7 Elvington Industrial Estate
York, YO41 4AR
Contact Us/Customer Service
We hope that you will be impressed by our spectacular array of the 3Gs (Gifts, Gadgets and Gizmos), a smorgasbord of technological treats and decadent innovations including Home Accessories, Lifestyle and Drink and Party products. However if you have any questions we are eagerly waiting to receive your call or email and we will be happy to respond to your enquiry swiftly. So go on, throw caution to the wind and treat yourself, a friend, a loved one or even all of you to something frivolous just for the fun of it, no sooner than you let us know what you want it will be picked, packed and wrapped and on its way. Contact customer services by email at firstname.lastname@example.org. Once you have shopped on line with www.thediscoverystore.co.uk we will stay in touch and ensure you don’t miss out on any special offers or promotions, but don’t forget you can visit us often and keep abreast of the latest news by visiting our Blog and News pages. If you are dissatisfied with any part of the service provided please contact us on email@example.com and we will do our best to resolve any outstanding issues.
Customer services – 020 3588 1050
Calls will be charged at your standard rate from a BT Landline, costs from other service providers may vary.
Customer services - firstname.lastname@example.org
Delivery enquiries - email@example.com
Returns - firstname.lastname@example.org
Complaints - email@example.com
Trade enquiries - firstname.lastname@example.org
Discovery Online Ltd
Opening Hours 09.00 to 17.30hrs. Please note however the people responsible do tend to eat, sleep and play from 17.30 to 09.00hrs, however we are currently training them to eat less and stay awake for longer so soon you will be able to contact us later into the evening.
If any of the terms in these Terms & Conditions are not valid or legally enforceable, the other terms will not be affected.
To the fullest extent permitted by law without affecting your statutory rights, Discovery Online Limited, The Discovery Store and www.thediscoverystore.co.uk provide this website for use on an as is basis making no representations or warranties, express or implied whatsoever, with respect to the information, materials, content or products on this website including without limitation, warranties of merchantability and fitness for a particular purpose. We do not represent or warrant that the information accessible via this website is accurate, complete or current. Availability and price are subject to change without prior notice. Except as specifically stated on this Website, to the fullest extent permitted at law, neither Discovery Online Limited and www.thediscoverystore.co.uk nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Website or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Discovery Online Limited and www.thediscoverystore.co.uk does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Discovery Online Limited and www.thediscoverystore.co.uk, its affiliates, directors, employees or other representatives.
Damage to your Computer
Discovery Online Limited and www.thediscoverystore.co.uk makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any website accessible through it won’t cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may cause damage. Discovery Online Limited and www.thediscoverystore.co.uk shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
Password / Account
Security You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Discovery Online Limited and www.thediscoverystore.co.uk shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.
Your order and any dispute arising from your order are subject to the laws of England and Wales.
When purchasing from www.thediscoverystore.co.uk you provide us with personal details, we respect your privacy and all information is strictly confidential. We confirm that your details will be used to fulfil your order. We may have to disclose some of your information to service suppliers such as the Royal Mail or our Couriers to enable us to complete your order however we will not disclose your information to any unconnected third party. Also we will track your orders and history of use of the website, to furnish www.thediscoverystore.co.uk with information to improve our service to you. By placing your order, you consent to us using your personal details. For any further information please contact email@example.com
Copyright and Trademarks
Discovery Online Limited, The Discovery Store and www.thediscoverystore.co.uk, The Discovery Store Icon, the Packaging Design, Airplay, Firepower and Switched On are registered trademarks of Discovery Online Limited. Other brands mentioned on this website may be trademarks of their respective owners. Other product and company names used may be the trademarks or registered trademarks of their respective owners and are used by us with their consent. All website components relating to www.thediscoverystore.co.uk are copyright and owned by Discovery Online Limited or their content and technology providers, including but not limited to, design, logos, text, graphics and source codes, any use whatsoever is strictly prohibited. The contents may not be used, altered, copied or reproduced in any way without our express written consent.
The Waste Batteries and Accumulators Regulations
In the UK, only about three to five per cent of all household batteries are recycled. Most old batteries end up in landfill, where they can leak harmful chemicals into the soil. You can help tackle this problem by recycling your batteries anywhere you see the Be Positive sign. Under the Waste Battery regulations, The Discovery Store are now offering a take back scheme for all portable waste batteries. You can return your waste batteries to our business premises in person (please do not post), a list of our locations can be found in the Our Shops section of this website. Alternatively, you can choose the most convenient option for disposal using one of the following options:
Find your local recycling facility at http://www.recyclenow.co.uk
Most supermarkets and shops that sell batteries will have collection bins for used batteries, why not form the habit of popping used batteries into your shopping bags ready for your next supermarket run?
Some town halls, libraries or schools may also set up collection points, drop used batteries in when you pop into town.
Several local councils already collect batteries in the doorstep recycling collection, or provide bins at the local waste and recycling centre, check with your local council to find out what battery recycling choices are available in your area.
So do your bit for our world and dispose of your used batteries safely and prevent avoidable landfill!
WEEE Electrical Electronic Equipment Regulations
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment.
Discovery Online Ltd take these obligations seriously and under these regulations offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.
For example, if you bought a new Illusion Lamp from us we would accept your old Illusion Lamp and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item, with a valid proof of purchase confirming their new purchase, to us within 28 days of purchasing their new item, it is the customers responsibility to pay for the postage of their returns.
To help you identify which products qualify Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol. Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.
So do your bit for our world and return your old model to us for safe disposal. If you decide that returning by post is not for you, don’t put it in the dustbin contact your local recycling centre and they will advise you how to dispose of your unwanted object. Find more information on WEEE recycling, and locate your local recycling centre at http://www.recyclenow.com.
Terms and Conditions for Competitions
Competitions promoted by The Discovery Store will display details on 'How to Enter' the 'Opening and Closing Date' of the competition and the terms and conditions relevant to that promotion. Standard terms are as follows:
From here in The Discovery Store is referred to as 'The Company'.
The Company assumes (and you warrant that) that by entering the Competition either you have legal capacity to enter the Competition and agree to the Terms and Conditions (ie that you are of sufficient age and mental capacity and are entitle to be legally bound in contract) or your parents have consented to your entry of the Competition and these Terms and Conditions.
- Open to residents of UK only.
- Participants must be aged 18 years or over.
- Only one entry per valid email address.
- Employees, friends and family may enter.
- The draw will take place at Head Office (see address details below) by 'promotion date'.
- The winner will be the first correct entry drawn at random.
- Winner will be notified, using the email address provided, by 5 pm on the date of the draw and the company must be in receipt of the reply within days to successfully claim the prize. Winners may have to provide additional information (including, without limitation, proof of identity). Failure to provide additional information within the required time period or, notification returned as undeliverable will result in disqualification as a winner.
- Entrants must supply full details as required and comply with all rules as stated to be a valid participant and be eligible as a prize winner.
- Prize(s) will be sent by registered post to the address provided by the winner in the reply email.
- Prize(s) must be taken as stated, there is no cash or alternative available.
- Prizes unclaimed after 28 days will be deemed to have been forfeited and the Company reserves the right at its discretion to either offer the prize to the next correct entry drawn, or to offer the prize in any future competition.
- A list of winners’ names will be available in the store or from Head Office for a minimum period of 3 months after the closing date.
- Limitations of Liability. Neither the company or its employees assume any responsibility or liability for:
- Any incorrect or inaccurate entries, or for any faulty or failed electronic data transmissions.
- Any unauthorised access to, or theft, destruction or alteration of information at any point in the operation of this prize draw.
- Communications line failure, regardless of cause, with regard to any equipment, systems, networks, lines, satellites, servers, computers or providers utilised in any aspect of this prize draw.
- Inaccessibility or unavailability of the internet or the website or any combination thereof.
- The company reserves the right to refuse fulfilment of the prize if there is any suspicion of fraud.
- Conduct of participation. Participants agree to be bound by these terms and conditions and the decisions of the company which are final in all matters relating to the prize draw. The company reserves the right at its sole discretion to disqualify any individual found to be tampering with the operation of the prize draw or website, or to be acting in any manner deemed by the company to be in violation of the Terms and Conditions; or to be acting in any manner deemed by the company to be disruptive.
- The company’s decision is final and binding in all matters and no correspondence will be entered into.
- Upon entry into the prize draw participants are consenting:
- to the company that, any third parties appointed by the Company for the purpose of organising and/or managing the prize draw have the permission to use your name and details for the purpose of organising and/or managing the prize draw.
- that the company has the right to use your personal information to send you information about their respective products and services which may be of interest to you.
- The Company reserves the right to cancel this prize draw at any time, if deemed necessary in its opinion, and if circumstances arise outside of its control.
- These rules are governed by the laws of England and Wales.
Note: This competition is administered by the Company. References to the ‘Company’ means Discovery Online Ltd.